On Internet Business

Predictions for online retail delivery

Posted by Michael under Business Growth, Online Retail

Snow Valley claims to be the UK’s leading provider of e-commerce services. In addition to working with clients to create e-commerce solutions, they undertake research into online retail. This year they’ve evaluated 166 UK retailers, ordering goods from 137 sites and creating data for 27 different parts of the delivery process, from charges, to acknowledgement, to speed of delivery.

Trends they predict include:

• Tiered delivery options from basic to deluxe, and including special weekend deliveries becoming more standard offering – at present only around a quarter of online retailers offer a Saturday delivery option.
• Later order deadlines – the old 5pm cutoff for next day delivery or for acknowledgement of receipt of order, is already fading from memory, but it’s expected to get pushed back and back. Ebuyer leads the field with an 11pm cutoff for next day delivery.
• Order checking will become more detailed and more mobile – individuals and businesses will expect to be able to track their delivery through every stage to imminent delivery, either via a dedicated tracking website or using a phone app.
• Multi-channel options such as collect from store, and reserve and collect instore are likely to become much more common.
• Loyalty schemes for delivery – Amazon Prime is well established as a leader in this field, more online retailers are likely to move into the territory of the customer paying an annual fee and then getting all their deliveries free for 12 months.

All these, and other, online retail innovations, rely on secure payment processing. Payment processing companies offer different secure systems for handling credit and debit care payments and other online payment methods.

UK Payment service providers

• Commidea – believes in utilising the latest technology to provide state of the art credit card payment processing solutions.
• CreditCall – specialise in the processing of credit and debit card payments for Card payments at unattended machines (eg parking, ticketing, vending, kiosks).
• DataCash – has a single interface that allows organisations to process secure, multi-channel payments anywhere in the world.
• Docdata Payments - provide innovative payment solutions that cover all financial elements of the order-to-cash process for online businesses.
• Elavon – an innovative company that securely and reliably manages payments business for a global roster of clients and partners
• Netbanx – processes Web or call centre captured global payments via credit cards, debit cards, pre-paid cards, and a range of other payment types.
• Ogone – delivers manual to fully integrated solutions for managing electronic payments in several domains including e-commerce, ticketing and travel.
• Pacnet – offers local currency pricing and payment options to customers in over 130 countries around the world
• Paypal - allows payments and money transfers to be made through the Internet.
• Paypoint.net – processes secure online payments for UK and European businesses.
• RBS Worldpay – provides payment services for mail order and internet retailers, as well as point of sale transactions
• SagePay – the union of Protx, (PSP) and Sage, one of the UK’s older business software brands.
• SecureHosting – offers an extremely versatile and customisable real-time online card processing payment gateway.
• ServeBase – a provider of card processing software solutions and services.
• Transaction Network Services (TNS) – global communications company that enables payments, money or voices to move around the world
• Yespay International - a global payments services company providing highly secure and scalable EMV Chip & PIN.

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