On Internet Business

Websites that don’t work. Thetrainline.com

Posted by Michael under Online Retail

Objective: Book a oneway ticket from to Manchester 7 days in advance. Simple enough I thought ! 

Response: “We cannot find any services that meet your request”.

 

 

My Comment: With 3 trains running per hour there certainly are services that meet my request. So I tried the the virgin trains website to make sure I wasn’t going mad. It did take a couple more steps to give me prices, but at least it gave me the information I needed.

 

Hopefully for thetrainline.com this only a temporary problem but it has already lost them business. A poor customer experience and I will not be returning to this website for a while. 

Stage 1 Enter travel details.

Stage 2 Wait for prices and details.

Stage 3 Get told that there are no services meeting my requirements.

 4. Give up and book a ticket at Virgin.

 

 

 

 

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